Centenary College Technical Support Help Desk Information

Welcome to the new and improved Centenary College Technical Support Help Desk! Centenary College now offers 24/7 toll-free support for Blackboard users! We also have an online support center which allows you to submit a support ticket, as well as provide you with a wealth of information regarding Blackboard - including an extensive Centenary College Blackboard knowledge base.

The Help Desk is ready to help you with any Blackboard question, technical support issue, or any inquiry related to your using Blackboard. Please take advantage of our new and improved Help Desk! It is our goal to provide you with the best services possible. We want your experience with Centenary to be unparalleled in every way!

How to Contact Technical Support

• General and Blackboard Help Desk Telephone Hotline: 866.527.0398, extension 2362. (note: this is a new toll-free number)
• Press 1 for Blackboard log-in issues, technical problems, and general Blackboard questions.
  • Note that Blackboard support is now 24 hours a day, 7 days a week. 
• Press 2 for other technical issues, such as Web Mail, network and other non-Blackboard issues.
  • Hours of operation for general technical support are from 6:00am until 9:00pm EST, Monday thru Friday.

• Blackboard Online Support Center: Click here
• Note that the Online Support Center allows you to:
  • Submit a Technical Support Ticket
  • View animated tutorials
  • Search the Centenary College and general Blackboard Knowledge Base
  • Chat live with a technical support representative
  • Browse a library of popular free downloads
  • Link to the most popular technical topics and questions

 How Do I Change My Network / Webmail Password?

As a Centenary College Staff, Faculty Member or Student, you have been given a Centenary College Web Mail-based e-mail / network / Blackboard account and log-in, along with the ability to change your password for this account. Keep in mind that your network / Web Mail Username and Password allow you to have access to both Blackboard and Centenary Web Mail (NOTE: for those of you who access CAMS, keep in mind also that although your Username is the same in CAMS, the passwords are entirely different. CAMS passwords are unique and are only changed at the CAMS log-in).

To change your password, you will need to log into Centenary College Web Mail at https://webmail.centenarycollege.edu. NOTE: If you are unable to log into Web Mail because you forgot your password, or it just won't let you in, please contact the Help Desk at 866.527.0398, extension 2362. Follow the voice prompt for log-in problems.

If you are able to log in, and once you are at your Web Mail Inbox, click the "Options" button on the lower left-hand corner of the screen. Click on the thumbnail image below to view an enlarged picture of the step-by-step process to change your password. Special Note: if the image does not open when you click it, right-click the image and select "Open Link in New Window."

Once you finish with all of this, please give the system about 10 to 15 minutes to refresh and update your password.

If your attempts to update your password are unsuccessful, please contact the Help Desk. Thanks!