My main role is to manage the Help Desk staff in supporting Centenary’s student body, faculty, and administrative staff with all technology issues and requests.  I manage projects to improve technology across all campus by working with staff, faculty, and outside vendors to provide the hardware and software needed to achieve Centenary’s technology goals and strategic vision.  I work hard to make constant improvements to Centenary’s classrooms and general technology. 

Since our department is heavily reliant on work-study students and graduate student interns, we turn over our staff very frequently due to their graduation.  Therefore, I am responsible for developing and maintaining an internal knowledge base to store IT materials as well as developing methods for training new interns and work-study students so they can learn our processes and become valuable members of the team quickly.

Certifications:

• November 2012 – Passed the Project Management Professional (PMP) Certification Exam
• 2011 - Completed Learning Tree Course “Management Skills in an IT Environment” and passed the completion exam
• 2010 - Completed the Microsoft Office Specialist (MOS) certification for Microsoft Word
• Help Desk Institute (HDI) Certified Help Desk Analyst

Noteworthy Accomplishments:

• 2012 – Managed project to install a video projection system in the Sitnick Board Room
• 2011-2012 – Managed multiple project to upgrade and add new classroom technology across three campuses
• 2011 – Managed the project to install the video projection system in the Sitnick Theater
• March 2008 – Centenary College Employee of the Month

Education:

• Centenary College – MBA with concentration in Management
• New Jersey Institute of Technology, NJ – BS in Computer Technology with Minor in Business Management

I am in charge of the maintenance and support for classroom and computer lab technology, including computers, projectors, Smart Boards, and other peripherals.  I am also responsible for all technology requests and technical support requests for events at Centenary campuses.

• Mac OS support expert
• Operating System installation and configuration
• Cisco VOIP Phone Configuration
• Digital Media Signage for events in the Lackland Building
• FOG computer imaging expert
• Fashion Design Program Software Expert (AccuMark, Visual Retailing, and WebPDM)

Education:

• Chubb Institute (Now Anthem Institute) graduate, certificate in Computer Technical Support

Certifications:

• 2011 – Complete course “Integrating Mac OS X Into A Windows Environment” and received Certificate

Noteworthy Accomplishments:

• Coordinates the annual Senior Fashion Show?

My background is in web site development and information security management.  I enjoy being a part of a collaborative environment where I can utilize my skills.  Working for the Help Desk has given me the opportunity to sharpen my skills in computer maintenance and communication skills. 

Noteworthy Accomplishments:

• Assist in department projects such as: software security reviews and software selection
• Learning Linux operating systems and administration

Education:

• Montclair State University – BS in Information Technology with a minor in Computer Science
• Currently pursuing MBA from Centenary College

I am responsible for purchasing and negotiating and purchasing IT equipment, software, services and accessories.  As a graduate intern in Business Management my professional experience and background in business, legal, competitive intelligence in technology allows me to jump right in with the Centenary IT team, learn quickly and offer solutions to meet the vision and goals set forth by our IT Director, Matt Kelly and our CIO, Chris Strube.

Degrees & Certificates: 

• Currently pursuing MBA from Centenary College
• Competitive Intelligence (CERTIFIED-Level I-Fundamentals & Level II-Blind Spots, War Gaming)
• Fuld, Gilad, Herring Academy of Competitive Intelligence, Cambridge, MA
• Winner of the Competitive Analysis Competition
• Winner of the Fuld Gilad Herring Academy of Competitive Intelligence Scholarship
• BS, Business Administration, Emmanuel College, Boston, MA (Magna Cum Laude)
• Paralegal Certificate-Paralegal Program, Northeastern University, Boston, MA

Other Training:

• Ty Boyd, Public Speaking  
• Practicing Law Institute, Searching Prior Art and Drafting Patent Claims 
• Management Roundtable, Patent Strategy and Open Innovation  
• Seven Habits of Success, Being Effective, Efficient and Reputable
• Silicon Valley-Patent Prosecution, Advanced Patent Prosecution & Foreign filing

Summary of Professional Background:

Skilled portfolio manager and experienced paralegal (intellectual property, complex civil litigation & opposition) driven with discipline to consistently deliver results. A forward thinker with the ability to think "outside-the-box" from daily rhetoric and offer perspective and solutions in a multi-cultural organization and market.  Ability to lead cross-functional teams on complex projects. Passionate about competitive intelligence strategy, intellectual property, litigation, culture, world travel and social psychology.

Specialties:

• Competitive Intelligence
• Portfolio Management
• Intellectual Property
• Litigation
• Opposition
• Patent Analysis
• Patentability & Paralegal expertise
• Negotiations
• Sales
• Purchasing
• Marketing Strategy

In my role, I oversee and support various applications throughout many internal departments.  Support includes upgrades, application support questions/problems, reporting from various databases, and administration of ID system and One Card services.  Manage and oversee application support personnel including database administrator.

Responsible for managing resources and constraints of these IT projects including installation, conversions, configuration, or any function where business and technology needs have to be managed and resources coordinated. 

IT Support for the following Applications:

• BBTS Envision
• CAMS
• Talisma (Application)
• Theater Manager
• PowerFAIDS
• ED Connect
• Microsoft Dynamics
• Raiser’s Edge
• BlackBaud Net Community
• PowerFAIDS Net Community
• PowerFAIDS Web Client
• Ci Verify
• Nolij Web
• Paper Cut

I also oversee new and existing IT projects.
 
Noteworthy Accomplishments (projects or degrees):

• Full Implementation of One Card System and ongoing administration
• Implementation of Theatre performance application and online ticketing
• Created a custom program for Student Activity tracking in SAC
• Implemented and work with outside local merchants to build community relations
• Created various customized reports, automated reporting scheduling, departmental reporting portals
• Implementation of Online Degree Audits and Online student registration working with Registrar’s Office
• In process of creating a more formalized project management approach within IT
• Masters Degree in Information Technology from NYU
• Working on PMP certification

Develops, implements, administers, and maintains policies and procedures for ensuring the security and integrity of the company database. Provides Tier 2/3 level support to a number of IT systems. Administers  a number of Centenary College application.

1. Upgraded all of our MSSQL server to 2008
2. Bachelor’s degree from Centenary College
3. Provides day to day tier 2/3 help for Talisma and CAMS
4. Updates the CAMS system
5. Set up backups for all of Centenary College databases

I’m the smiley bald guy in IT.  I started my relationship with Centenary and its employees in 1998 fresh out of a technical school.  I worked in the Helpdesk until 2000 when I went on to pursue other goals.  In 2006, I came back “home” to my position on the Helpdesk.  Since 2010, I’ve worked closely with Matt Kelly to help organize the Helpdesk staff and educate our student employees.  My experience has afforded me the opportunity in a new position on the Applications Support team where I will continue to train and support staff and faculty.

Accomplishments:

• Established a good working relationship with staff and faculty.
• Documented many processes and solutions for the Helpdesk to help with the training of our IT staff.
• Trained student employees and other helpdesk staff.
• Learned  and documented the WDS image creation process used for most student and staff machines.
• Learned, trained, and supported the Moodle course management system.
  • Trained IT staff to support as well as other staff and faculty in how to use.
• Learned, trained, and supported Adobe Connect - a tool for web meetings and conferences.
  • Trained IT staff to support as well as other staff and faculty in how to use.
• Learned and documented how to configure KMS host for automatic Windows and Microsoft Office Licensing.

Responsibilities of the new position:

• Software support for staff and faculty:
  • Moodle
  • Nolij
  • BBTS
  • PowerFAIDS
  • RaisersEdge
• Training IT support staff, and staff in software use.

Areas of Responsibility:

• Oversight and functional support of: www.CentenaryCollege.edu, Directory, my.Centenary, Campus Calendar, Mobile, myMobile, Library Database Proxy, and E-commerce Payment Gateway web sites/servers.
• Currently this includes support of inquiry forms, online application, and other forms found on the www.centenary web site.
• Digital communication policy and Web Standards Policy oversight.

Noteworthy Accomplishments: 

• Project lead for: implementation of Web Content Management System, development of a single online application for any potential student, the online Directory, one of the www.centenary redesigns (2005-06), Blackboard audit & my.Centenary development. 
• Co-project lead for: mobile web site implementation. 
• Co-authored: Campus Communication Policy. 
• Degrees: 
  • BA in English Literature, with minor in Environmental Science, Centenary College. 
  • MBA expected in 2014.