DCSIMG

ITS Staff

Help Desk

The role of the IT Helpdesk is to prevent, report, manage and resolve technology problems that affect the College community in a timely manner.  We accomplish our goals by utilizing our resources in an efficient and effective way while ensuring the team with the right skill set and background is assigned to issues in order to achieve the results needed and great customer satisfaction.

Team responsibilities include:

  • Troubleshooting technology issues
  • Maintaining classroom technology
  • Training students, faculty, and administrative staff on technology and software applications
  • Setting up technology and supporting technology for campus events
  • Physical computer hardware repair
  • New hardware/software selection and installation
  • Computer inventory management
  • Creating IT processes that improve overall department performance
  • Documentation of solutions to problems, processes, training materials, and necessary skills in our Knowledge Base

Matthew Kelly
Director of Technology Services

My main role is to manage the Help Desk staff in supporting Centenary’s student body, faculty, and administrative staff with all technology issues and requests.  I manage projects to improve technology across all campus by working with staff, faculty, and outside vendors to provide the hardware and software needed to achieve Centenary’s technology goals and strategic vision.  I work hard to make constant improvements to Centenary’s classrooms and general technology. 

Since our department is heavily reliant on work-study students and graduate student interns, we turn over our staff very frequently due to their graduation.  Therefore, I am responsible for developing and maintaining an internal knowledge base to store IT materials as well as developing methods for training new interns and work-study students so they can learn our processes and become valuable members of the team quickly.

Certifications:

  • November 2012 – Passed the Project Management Professional (PMP) Certification Exam
  • 2011 - Completed Learning Tree Course “Management Skills in an IT Environment” and passed the completion exam
  • 2010 - Completed the Microsoft Office Specialist (MOS) certification for Microsoft Word
  • Help Desk Institute (HDI) Certified Help Desk Analyst

Noteworthy Accomplishments:

  • 2012 – Managed project to install a video projection system in the Sitnick Board Room
  • 2011-2012 – Managed multiple project to upgrade and add new classroom technology across three campuses
  • 2011 – Managed the project to install the video projection system in the Sitnick Theater
  • March 2008 – Centenary College Employee of the Month

Education:

  • Centenary College – Masters of Business Administration: Concentration in Management
  • New Jersey Institute of Technology, NJ – Bachelors of Science in Computer Technology with Minor in Business Management

Justin Weber
Lead HelpDesk Technician

My role is the maintenance and support for classroom and computer lab technology, including computers, projectors, Smart Boards, and other peripherals.

  • Mac OS support expert
  • Operating System installation and configuration
  • Cisco VOIP Phone Configuration
  • Digital Media Signage for events in the Lackland Building
  • FOG computer imaging expert
  • Fashion Design Program Software Expert (AccuMark, Visual Retailing, and WebPDM)

Education:

  • Chubb Institute (Now Anthem Institute) graduate, certificate in Computer Technical Support

Certifications:

  • 2011 – Complete course “Integrating Mac OS X Into A Windows Environment” and received Certificate

Noteworthy Accomplishments:

  • Coordination of the annual Senior Fashion Show

John Citarella
Security Technologist

My primary role is to manage hardware and make sure that we are carrying an appropriate level of inventory. Manage our Cisco system, configure desk phones and voice-mail for faculty and staff. All technology requests and technical support requests for events at Centenary campuses as well as general help desk issues.

Noteworthy Accomplishments:

  • Established an IT eBay store so the College can recover money on outdated or damaged equipment

Education:

  • Centenary College – Bachelor's of Science in Business Administration: Management with Minor in History
  • Centenary College - Master's of Business Administration

Daniel Reyes
Help Desk Technician

My main role is to assist the students and staff, also to manage hardware and Inventory.  Help repair computers, knowledge on building computers and keeping up with our inventory throughout the campus.    
 
Education:

  • Lincoln Technical Institute - Associates Degree PC System Support and Networking

Certifications:

  • Comptia A+ Certified

Graduate Interns

Ashley Lungo
Help Desk Technician

Jelena Markovic
IT Procurement

Matthew Federici
Help Desk Technician

Work Studies

Jason Fried
Work Study Ambassador

William Johnson
Work Study Ambassador

Na'imah Spells
Work Study