DCSIMG

ITS Staff

Help Desk

The IT Helpdesk prevents, reports, manages and resolves technological problems that affect the College community.  We accomplish our goals by utilizing our resources in an efficient and effective manner, while ensuring the team with the correct skill sets and background is assigned to each issue in order to achieve the results needed for great customer satisfaction.

Team responsibilities include:

  • Troubleshooting technology issues
  • Maintaining classroom technology
  • Training students, faculty, and administrative staff on technology and software applications
  • Setting up technology and supporting technology for campus events
  • Physical computer hardware repair
  • New hardware/software selection and installation
  • Computer inventory management
  • Creating IT processes that improve overall department performance
  • Documentation of solutions to problems, processes, training materials, and necessary skills in our Knowledge Base

Matthew Kelly
Chief Information Officer

Education:

  • Centenary College, MBA
  • New Jersey Institute of Technology, B.S. Computer Technology, Minor in Business Management

Certifications:

  • November 2012 – Passed the Project Management Professional (PMP) Certification Exam
  • 2011 - Completed Learning Tree Course “Management Skills in an IT Environment” and passed the completion exam
  • 2010 - Completed the Microsoft Office Specialist (MOS) certification for Microsoft Word
  • Help Desk Institute (HDI) Certified Help Desk Analyst

Noteworthy Accomplishments:

  • 2012 – Managed project to install a video projection system in the Sitnick Board Room
  • 2011-2012 – Managed multiple project to upgrade and add new classroom technology across three campuses
  • 2011 – Managed the project to install the video projection system in the Sitnick Theater
  • March 2008 – Centenary College Employee of the Month

Justin Weber
Technical Services Manager

Education:

  • Chubb Institute (Now Anthem Institute), Certificate in Computer Technical Support

Certifications:

  • 2011 – Complete course “Integrating Mac OS X Into A Windows Environment” and received Certificate

John Citarella
Security Technologist

Education:

  • Centenary College, MBA
  • Centenary College, B.S. Business Administration Conc: Management, Minor in History

Noteworthy Accomplishments:

  • Established an IT eBay store so the College can recover money on outdated or damaged equipment.

Daniel Reyes
Help Desk Technician

Education:

  • Lincoln Technical Institute, Associates Degree PC System Support and Networking

Certifications:

  • Comptia A+ Certified

Jason Fried
Help Desk Technician

Education:

  • Centenary College, B.S. Mathematics

Certifications:

  • Smartboard and iPad Classroom Integration

Noteworthy Accomplishments:

  • Finalist in the Entrepreneurial Competition form the Rothman Institute of Entrepreneurial Studies
  • Coordination of the annual Senior Fashion Show

 

 

Graduate Interns

Jason Fried
Help Desk Technician

Jillian Eaglen
Help Desk Technician

Jelena Markovic
Purchasing Agent  

Matthew Federici
Graduate Intern

Adrian Williams
Gradate Intern

Christina Gallin
Gradate Intern

 

 

Work Studies

William Johnson
Work Study Ambassador

Na'imah Spells
Work Study

Christina Gallin
Work Study

Kyle Marris
Work Study