Supported Technologies Policy

Personal Equipment

For personal technology owned by Centenary students, staff, or faculty we will give "best effort" support at the Help Desk window. We will not take their equipment in for extended work. Some examples of things we will assist with on personal equipment include:

• Connecting to the Centenary wireless
• Minor software issues or bugs
• Setting up a smart phone to receive Centenary email
• Showing a customer how to back up their documents to CD or flash drive

Centenary College Equipment Life Cycle

Products reach their end of life for a number of reasons.  For hardware, it may be because the product is no longer in production and parts cannot be obtained, or because the product no longer meets the minimum requirements for current operating systems.  Software may reach end of life when newer versions become available or when they become unsupported by thesoftware vendor, making it more susceptible to security intrusion.
We will support software as long as it is still supported by the vendor and for at least one year after vendor support has expired, as long as parts are available.  At that point, the IT department will give "best effort" support on the machine and any costs involved in the repair would be the responsibility of the requesting department.

See the following list for technology life cycle. End Of Life (EOL) denotes that the hardware is no longer supported:

Hardware

Software

"Best Effort" Support

For unsupported technology used by Centenary students, staff, or faculty for business or class related work only we will attempt to give "best effort" support, meaning:

We will:

• Troubleshoot software issues
• Assist with installations of user owned software
• Install approved Centenary licensed software on faculty & staff computers

We will not:

• Fix severe hardware issues
• Install Centenary licensed software on personal machines (ex: Microsoft Office)