DCSIMG

Job Details

Position Information

Title  Project Based Benefits Service Center Representati
Description  Xerox is the world\'s leading enterprise for business process and document management. Its services, technology, and expertise
enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more
effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT
outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation
solutions, and customer relationship management services for commercial and government organizations worldwide. The company also
provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and
office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit
www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.



APPLY: https://xerox.taleo.net/careersection/acs_external_career+site/jobdetail.ftl?lang=en&job=14026380&src=JB-10041



If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation,
apply today.







Project Based Benefits Service Center Representative:



Answer and respond to incoming calls from employees and former employees with questions about their benefits open enrollment.
Questions may be related to medical, dental, vision insurance or retirement/401K plans or any other questions regarding their
benefits enrollment.







1. Provide information and resolve any issues pertaining to these calls in a timely, courteous and professional manner



2. Follow up on outstanding issues to ensure resolution, keep the customer informed on the status of research, close out case
when complete.



3. Understand, apply and communicate conceptual elements of Benefits and/or Human Resources rules, regulations and help other
team members as requested.



4. Handle confidential information with sensitivity and discretion in accordance with Data Privacy requirements.



5. Adhere to scheduled phone time during shift and remain flexible to support unanticipated events that drive volume. Flexibility
to support peak volume events throughout the year.







This is a project based role. These roles do not have any benefits while project based. There is potential to convert to a
regular role or another role within the company.









REQUIREMENTS:



Proven ability to work independently in a team setting using established processes.



Strong computer skills with the ability to navigate multiple software applications at once to provide a positive customer
experience.



Ability to handle multiple tasks and prioritize while working in fast paced call center environment.



Excellent written and verbal communication skills required with an emphasis on customer service. This includes speaking with
confidence, being clear and concise when interacting with customers, and providing information to a customer in a way that is
easily understood.



High school diploma required (college is a plus).



1 year of call center customer service or other applicable customer service experience.



Some experience with benefits, human resources or payroll is a plus but not required.







MUST be available to work any 8 hour shift between the hours of 8 am and 9 pm Monday - Friday. Shift will be assigned during
training.









This is a sourcing requisition that is used to identify potential candidates for several similar positions.



If you are contacted by a member of the Recruiting Team, you will be directed to apply to a specific, active job opportunity.



The candidate profile you build for this requisition can be used to apply for other Xerox opportunities.





Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race,
color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or
mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic
information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a
reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s)
by sending an e-mail to accommodations@xerox.com.

Virtual/work from home? No

Required 
Skills 
APPLY: https://xerox.taleo.net/careersection/acs_external_career+site/jobdetail.ftl?lang=en&job=14026380&src=JB-10041
Preferred 
Application 
Method 
Web site

Hiring Organization

Name  Xerox

Hiring Contact Information

Email 
Address 
whitney.blanton@xerox.com
Phone 
Number 
214-457-2398

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