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Job Details

Position Information

Title  Guest Service Representative - Courtyard (13000N90
Salary  DOE
Description  It’s a powerful feeling, to belong. It’s inspiring people to do more than they thought they could. It’s leading the way by rolling up your sleeves to accomplish a common
goal. It’s taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you, join us.

The Courtyard Tinton Falls Eatontown, located at 600 Hope Road, Tinton Falls, NJ, 07724 is currently hiring a Guest Service Representative.

Responsibilities include: Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment;
verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of
emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and
local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs.
Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at
beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
Notify Loss Prevention/Security of any guest reports of theft.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate
and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language;
answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality
assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by Supervisors.1-3 years prior hotel front desk experience or hospitality experience preferred.
Position requires excellent customer service experience and the flexibility to work overnights, all days of the week, including weekends and holidays.

Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work
Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com

To search all jobs or learn more about Marriott careers:
www.marriott.com/careers

To apply for this opportunity, please search by Job ID: 13000N90

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Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Preferred 
Application 
Method 
Email

Hiring Organization

Name  Courtyard Tinton Falls Eatontown
Web site 
Address 
http://www.marriott.com/careers

Hiring Contact Information

Email 
Address 
lesleigh.muldrow@aonhewitt.com
Mailing 
Address 
1 Hotel Road
Tinton Falls NJ 07724
Phone 
Number 
(847) 771-0874

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