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Job Details

Position Information

Title  Customer Service Representative
Salary  $11.50/hour
Description  PeopleShare is seeking a highly-skilled and Contract to hire Healthcare Customer Service Representative for one of our Allentown -area clients. This is a seasonal position
until the end of the year.


Required 
Skills 
Major Duties and Responsibilities:
• Work in a call center environment with members of a health insurance company to provide appropriate solutions and sell the products that best fit the needs of the
callers.
• Calls are both inbound and outbound
• Provide customers with product and service information
• Document all call information according to standard operating procedures
• Ability to work in a fast paced environment that requires multi-tasking; talking to customers while simultaneously accessing the computer system

Requirement
• Proper telephone etiquette
• Solid working knowledge of computers and computer programs
• The capability to work in a very structured environment that has assigned schedules and breaks
• Environment also includes regular quality monitoring and feedback from your manager
• Strong keyboard and multi-tasking skills
• Good typing, data entry and spelling skills
• Excellent verbal and written communication skills
• Enjoy talking with and assisting customers over the telephone, even when customer may be frustrated, confused, or upset
• Ability to maintain a high level of professionalism, excellent work ethic, and personal accountability
• Self-motivation to reach and exceed goals
• Good organizational and time management skills
• Exceptional ability to work independently

**An extensive background check including, but not limited to, 7 year work history, criminal check, military records, education and employment verification of records,
licenses, and designations will be conducted.

Education:
• A Pennsylvania State Accident & Health License is required. If you do not have one, all necessary classes and testing will be provided at no cost to you!





Application 
Deadline 
07/30/2013
Preferred 
Application 
Method 
Email

Hiring Organization

Name  Dana Maxwell
Description  Since 2005, PeopleShare has grown to become one of the largest staffing companies in the region by doing one thing: making the effort to understand your needs. Our
years of experience and industry insight help us recruit the most talented people in the market and successfully match them with the area's top companies. We specialize in
temp, temp-to-hire, and direct hire staffing in the clerical, light industrial, and financial sectors.
Industry  Insurance
Web site 
Address 
http://www.peopleshareworks.com

Hiring Contact Information

Name  Mrs. Dana Maxwell
Title  Sourcing Coordinator
Department  Recruiting
Email 
Address 
dmaxwell@peopleshareworks.com
Mailing 
Address 
5100 Tilghman St.
Suite 160
Allentown PA 18104
Phone 
Number 
610-351-6200
Alumni?  No

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