Job Details
Position Information
| Title | Guest Service Representative - Courtyard Mahwah (1 |
|---|---|
| Salary | DOE |
| Description | It’s a powerful feeling, to belong. It’s inspiring people to do more than they thought they could. It’s leading the way by rolling up your sleeves to accomplish a common goal. It’s taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you, join us. The Courtyard Mahwah, located at 140 Route 17 South, Mahwah, NJ, 07430 is currently hiring a Guest Service Representative. Responsibilities include: Job Summary Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 1-3 years prior hotel front desk experience or hospitality experience preferred. Position requires excellent customer service experience and the flexibility to work all shifts, including some overnights, all days of the week, including weekends and holidays. Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com To search all jobs or learn more about Marriott careers: www.marriott.com/careers Connect and network online with us: www.facebook.com/marriottjobsandcareers www.twitter.com/marriottcareers www.linkedin.com/company/marriott-international www.weibo.com/marriottcareers Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. |
| Application Deadline |
03/21/2013 |
| Preferred Application Method |
Web site |
Hiring Organization
| Name | Courtyard Mahwah |
|---|---|
| Industry | Hospitality |
| Web site Address |
http://www.marriott.com/careers |
Hiring Contact Information
| Name | Mrs. Lesleigh Muldrow |
|---|---|
| Title | Sr. Sourcing Specialist |
| Email Address |
lesleigh.muldrow@aonhewitt.com |
| Mailing Address |
140 Route 17 South Mahwah NJ 07430 |
| Phone Number |
(847) 771-0874 |