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Job Details

Position Information

Title  Guest Service Representative - Courtyard (130006NX
Description  It’s a powerful feeling, to belong. It’s inspiring people to do more than they thought they could. It’s leading the way by rolling up your sleeves to accomplish a common
goal. It’s taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you, join us.

The Residence Inn Newark Elizabeth/Liberty International Airport, located at 83 Glimcher Realty Way, Elizabeth, NJ, 07201 is currently hiring a Front Office Supervisor.

Responsibilities include: Job Summary

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activatin/issuing room key. Set up accurate accounts for each guest
according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key,
verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information.
Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and
charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss
Prevention/Secuirty of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first
point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals;
listen and respond appropriately to employee concerns.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal
appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address
guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written
documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using
computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work
Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com

To search all jobs or learn more about Marriott careers:
www.marriott.com/careers

Connect and network online with us:
www.facebook.com/marriottjobsandcareers
www.twitter.com/marriottcareers
www.linkedin.com/company/marriott-international
www.weibo.com/marriottcareers

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Subject Line

Sourcing Strategy and Next Steps for Your Job Requisition: Requisition 130006SL – Front Office Supervisor

Email Body

Good Day Matthew:

I have received your requisition and I will be your Aon Hewitt Sourcing Specialist for - Requisition 130006SL – Front Office Supervisor.

I will work with you throughout the hiring process to source qualified applicants for your open position. The key to our partnership is regular communication and timely
updates in the GRS system. The more I know about your hiring needs, the better I can work to meet them.

Because email is our primary form of communication, please be sure to read each email correspondence and follow the instructions. This will help move the hiring process
forward quickly and easily.

For your job requisition, we plan to use these sources to attract candidates:

Allstarjobs.com
Jobzoom
Get Resort Jobs
Statejobs
Craigslist
GetConciergejobs.com
Get Customer Support Jobs
KIJIJI
NewYorkjobs.com
Get Auditor Jobs
Get Front Desk Jobs
Gadball.com
Jobvertise
PostJobFree.com
Backpage.com
Rockland County Community College
Centenary College

As we receive candidate applications, the Aon Hewitt Applicant Screening and Tracking Team (AST) will monitor quantity and quality and I will adjust our sourcing strategy
as needed based on feedback I receive from you and the AST team.

Next Steps:

1. Intake Session: This is highly recommended, especially if you have not hired anyone recently. During this quick conversation I will gather a few specifics about your
requisition. The details will help me identify the best sources of applicants for your open position.
Timeframe: At your earliest convenience.
? Next Step: Email me the best date and time for this session

2. Review and Update Applicants in GRS: We will begin screening applicants as they complete their online application. You will receive an email at least once daily as we
move candidates to the “Hiring Manager Screen” step. In this step, you will see up to six (6) qualified external applicants and all of the internal applicants. You can begin to
review the candidate profiles in GRS immediately upon notification
Timeframe: Daily or at least every three (3) business days.
? Next Step: Review candidates daily or at a minimum every three (3) business days in the GRS system. Disposition the candidates who do not interest you. Move
candidates who interest you to the “Interview” step

3. We will order pre-hire checks for you after your HR partner has completed the following steps:
? Input candidate’s Social Security number
? Input candidate’s DOB
? Input any additional information needed for Background checks (Driver license or Professional license information if required)
? Confirmed the interview notes have been collected on property
? Confirmed the pre-hire check consent form has been signed
? Generated the “Request pre-hire check” email from GRS

Please do not order pre-hire checks yourself. Within 15 minutes of receiving an accurate and completed pre-hire check request correspondence from your HR Professional,
we will send the designated contact the drug test bar code that the applicant needs to submit a drug test sample. The applicant will have one (1) business day from receipt
of the drug bar code to take the drug test. After all pre-hire checks are cleared, and you have dispositioned all candidates moved to the “Hiring Manager Screen” or
“Interview” steps, we will email you to let you know to move forward with your hire.

The attached Quick Start guide gives you a detailed overview of the Non-Management Hiring Process, including the steps you need to complete in GRS and when you need
to complete them. Please review the process and email me with any questions.

I look forward to working with you,

Lesleigh Muldrow
Sr. Sourcing Specialist supporting Marriott International – Recruitment Outsourcing
Aon Hewitt
908.753.5184
lesleigh.muldrow@aonhewitt.com
aonhewitt.com


Preferred 
Application 
Method 
Web site

Hiring Organization

Name  Courtyard Newark Elizabeth
Industry  Hospitality
Web site 
Address 
http://www.marriott.com/careers

Hiring Contact Information

Email 
Address 
lesleigh.muldrow@aonhewitt.com
Mailing 
Address 

Elizabeth NJ 07201
Phone 
Number 
(847) 771-0874
Alumni?  Yes

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