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Job Details

Position Information

Title  Project Based Customer Service Benefits Representa
Description  Project Based Customer Service Benefits Representative (Little Falls – Job # 13002739)

Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox
provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox
provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox
also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer
relationship management services for commercial and government organizations worldwide.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

APPLY: https://xerox.taleo.net/careersection/acs_external_career+site/jobdetail.ftl?lang=en&job=13002739&src=JB-10041

**This is a Project Based Role - up to 6 months in length with the possibility of moving to a regular role.

Must be available to work any 8 hour shift between the hours of 8 AM - 9 PM (M-F)

Job Responsibilities:

Using a computerized system, responds to customer inquiries in a call center environment. May perform one or more of the following:
? Answer and respond to incoming calls from employees and former employees with questions about their benefits, payroll and possibly learning center.
?Provide information and resolve any issues pertaining to these calls in a timely, courteous and professional manner
?Perform, track and log all transactions performed related to Human Resources and/or Benefits processes.
?Follow up on outstanding issues to ensure resolution, keep the customer informed on the status of research, close out case when complete.
?Notify Technical Analyst and Team Manager of potential or recurring problems regarding issues and provide mitigation suggestions.
?Understand, apply and communicate conceptual elements of Benefits and/or Human Resources rules, regulations and help other team members as requested.
?Handle confidential information with sensitivity and discretion in accordance with Data Privacy requirements.
?Adhere to scheduled phone time during shift and remain flexible to support unanticipated events that drive volume. Flexibility to support peak volume events throughout
the year.
?Respond to customer inquiries via email from the "Contact Us" feature
?Attend all departmental meetings and training classes as required.
?All other duties as assigned.

Essential Skills/Knowledge:

?High School diploma or equivalent, required (Associate's Degree with experience or Bachelor's Degree, preferred)

?Some experience with benefits, human resources or payroll, preferred but not required

?Minimum of 1-4 years of call center experience, required

?Must be available to work any 8 hour shift between the hours of 8 AM-9PM (M-F)

?Excellent written and verbal communication skills required with an emphasis on customer service. This includes speaking with confidence, being clear and concise when
interacting with customers, and providing information to a customer in a way that is easily understood.
?Proven ability to work independently in a team setting using established processes. Instructions required on new assignments only.
?Strong computer skills with the ability to navigate multiple software applications at once to provide a positive customer experience
?Ability to handle multiple tasks and prioritize while working in fast paced call center environment

Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national
origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship
status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation
to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by calling 1-866-419-2226 or by sending an e-mail to
accommodations@xerox.com.

Virtual/work from home? No


Required 
Skills 
APPLY: https://xerox.taleo.net/careersection/acs_external_career+site/jobdetail.ftl?lang=en&job=13002739&src=JB-10041
Preferred 
Application 
Method 
Web site

Hiring Organization

Name  Xerox Business Services
Description  Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox
provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox
provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox
also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer
relationship management services for commercial and government organizations worldwide.
Industry  Human Resource
Web site 
Address 
http://www.xerox.com

Hiring Contact Information

Email 
Address 
whitney.blanton@xerox.com
Phone 
Number 
000-000-0000
Alumni?  No

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