DCSIMG

Job Details

Position Information

Title  Field Service Technician
Salary  Based on experience
Description  Field Service Technician

The Field Service Technician will provide excellent customer service by maintaining and repairing equipment at customer locations. The Technician will need strong
communications skills. The ability to work in a fast-paced environment and provide prompt service and comprehensive technical support.

JOB RESPONSIBILITIES:
• Maintaining and repairing equipment on-site/off-site.
• Setting-up equipment and installing new equipment on customer’s network, to include software installations and upgrades.
• Representing ADS in a professional manner in all customer interactions.
• Providing outstanding support by meeting customers’ needs in a courteous and timely manner
• Diagnosing and resolving maintenance and repair issues
• Managing and maintaining accurate inventory for tools, parts, and supplies in stock.
• Advise customers concerning equipment operation, maintenance, and programming.
• Test new systems in order to ensure that they are in working order.
• Assemble machines according to specifications, using hand tools, power tools, and measuring devices.
• Operate machine in order to test functioning of parts and machines.

QUALIFICATIONS:
• Applicants must possess a high school diploma, a college degree, or a technical school certificate. Or the equivalent of 2-5 years of work related experience.
• Experience/ Certification servicing Sharp and Kyocera machines. Also a strong knowledge of scanning and setting up print and fax drivers.
• Must have excellent customer service and trouble shooting skills.
• Excellent Witten and verbal communications skills.
• Proven commitment to customer satisfaction
• Valid driver’s license and a clean driving record.

BENEFITS:
• Competitive compensation based on experience
• Gas reimbursement/phone
• Factory training
• A dynamic and team-oriented work environment with opportunity for personal growth.
Preferred 
Application 
Method 
Email

Hiring Organization

Name  American Document Solutions
Description  ADS is an office technology company specializing in ITservices and printer needs.
Industry  Technology
Web site 
Address 
http://www.americandocsolutions.com

Hiring Contact Information

Name  Courtney Fulton
Title  Executive Assistant
Email 
Address 
cfulton@americandocsolutions.com
Mailing 
Address 
20 Commerce Blvd, Suite G
Succasunna NJ 07876
Phone 
Number 
973-997-6777

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