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Job Details

Position Information

Title  Supervisor-Front Office - Residence Inn Somerset (
Salary  DOE
Description  It’s a powerful feeling, to belong. It’s finishing each other’s thoughts. Laughing at the same jokes. It’s that moment you feel truly and completely yourself. It’s working
with people who treat you like family. At Marriott we know that when you feel at home, you’ll make our guests feel at home. If this sounds like the place for you, join us.

The Residence Inn Somerset, located at 37 World Fair Drive, Somerset, NJ 08873 is currently hiring a Supervisor-Front Office.

Responsibilities include: Job Summary

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activatin/issuing room key. Set up accurate accounts for each guest according
to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key,
verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property
information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers,
paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting
procedures. Notify Loss Prevention/Secuirty of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees;
serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support
team to reach common goals; listen and respond appropriately to employee concerns.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal
appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and
address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and
review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information
using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds
without assistance. Perform other reasonable job duties as requested by Supervisors.

1-3 years prior lead/supervisory experience in the hotel or hospitality industry preferred. Position requires the ability to work day shift, weekends and holidays.

Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to
Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com

To search all jobs or learn more about Marriott careers:
www.marriott.com/careers

Connect and network online with us:
www.facebook.com/marriottjobsandcareers
www.twitter.com/marriottcareers
www.linkedin.com/company/marriott- international
www.weibo.com/marriottcareers

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Preferred 
Application 
Method 
Web site

Hiring Organization

Name  Residence Inn Somerset
Industry  Hospitality
Web site 
Address 
http://www.marriott.com/careers

Hiring Contact Information

Email 
Address 
lesleigh.muldrow@aonhewitt.com
Mailing 
Address 
37 World Fair Drive
Somerset NJ 08873
Phone 
Number 
(847) 771-0874

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