Job Details
Position Information
| Title | Guest Service Rep-PM - Courtyard Newark Elizabeth |
|---|---|
| Salary | DOE |
| Description | It’s a powerful feeling, to belong. It’s inspiring people to do more than they thought they could. It’s leading the way by rolling up your sleeves to accomplish a common goal. It’s taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you, join us. The Courtyard Newark Elizabeth, located at 87 Glimcher Realty Way, Elizabeth, NJ 07201 is currently hiring a Guest Service Rep-PM. Responsibilities include: Job Summary Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Operate telephone switchboard station. Respond to and resolve guest requests, including wake-up call requests. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Review shift logs/daily memo books and document pertinent information in logbooks. Process all payment types such as room charges, cash, checks, debit, or credit. Count and secure bank. Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date. Print and fold folios and ensure that they are placed under each guest room door the night before check-out. Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and listen and respond appropriately to the concerns of other employees. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.1 - 3 years prior hotel, hospitality or customer service experience preferred. Requires ability to work weekends and holidays. Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com To search all jobs or learn more about Marriott careers: www.marriott.com/careers Connect and network online with us: www.facebook.com/marriottjobsandcareers www.twitter.com/marriottcareers www.linkedin.com/company/marriott-international www.weibo.com/marriottcareers Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. |
| Preferred Application Method |
Hiring Organization
| Name | Courtyard Newark Elizabeth |
|---|---|
| Industry | Hospitality |
| Web site Address |
http://www.marriott.com/careers |
Hiring Contact Information
| Email Address |
lesleigh.muldrow@aonhewitt.com |
|---|---|
| Mailing Address |
87 Glimcher Realty Way Elizabeth NJ 07201 |
| Phone Number |
(847) 771-0874 |