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Job Details

Position Information

Title  Guest Service Rep-PM - Courtyard Mahwah (12001FHA)
Salary  DOE
Description  It’s a powerful feeling, to belong. It’s inspiring people to do more than they thought they could. It’s leading the way by rolling up your sleeves to accomplish a common
goal. It’s taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you, join us.

The Courtyard Mahwah, located at 140 Route 17 South, Mahwah, NJ, 07430 is currently hiring a Guest Service Rep-PM.

Responsibilities include: Job Summary

Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in
accordance with property policies and procedures. Operate telephone switchboard station. Respond to and resolve guest requests, including wake-up call requests. Run
daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Review shift logs/daily memo books and document pertinent
information in logbooks. Process all payment types such as room charges, cash, checks, debit, or credit. Count and secure bank. Complete end-of-day activities including
posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date. Print and fold folios and ensure that they are placed
under each guest room door the night before check-out.

Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and
procedures, ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all
guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak
with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and
listen and respond appropriately to the concerns of other employees. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push,
pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 1 - 3 years prior
hotel, hospitality or customer service experience preferred. Requires ability to work weekends and holidays.

Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work
Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com

To search all jobs or learn more about Marriott careers:
www.marriott.com/careers

Connect and network online with us:
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www.linkedin.com/company/marriott-international
www.weibo.com/marriottcareers

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Application 
Deadline 
01/13/2012
Preferred 
Application 
Method 
Web site

Hiring Organization

Name  Courtyard Mahwah
Web site 
Address 
http://www.marriott.com/careers

Hiring Contact Information

Name  Mrs. Lesleigh Muldrow
Title  Sr. Sourcing Specialist
Email 
Address 
lesleigh.muldrow@aonhewitt.com
Mailing 
Address 
140 Route 17 South
Mahwah NJ 07430
Phone 
Number 
(847) 771-0874

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