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Job Details

Position Information

Title  Guest Service Representative - TownePlace Suites M
Salary  DOE
Description  Are you ready to explore new challenges?

At Marriott we can help make it happen – with opportunities for building new skills, co-workers who share your enthusiasm and clear career paths that offer experiences
for growth and promotion. Whether you are a seasoned hospitality professional or just beginning to plan your career, we invite you to discover Marriott.

Position: Guest Service Representative - TownePlace Suites Mt. Laurel
Location: Mt. Laurel, NJ, 08054

Job Description

TownePlace Suites Mt. Laurel, located at 450 Century Pkwy. seeks a Guest Service Representative to join their staff.

Job Summary

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust
billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and
explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of
interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete
designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning
and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss
Prevention/Security of any guest reports of theft.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards;
anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals.
Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing
less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 1 - 3 years prior hotel, hospitality or customer
service experience preferred. Requires ability to work weekends and holidays.

Benefits may include: medical, dental, vision, 401(k) profit sharing, paid time off, tuition reimbursement, career advancement, hotel room discounts and more.

You must apply on-line to be considered.

To begin your journey, go to www.marriott.com/careers

When searching to apply for this job, click "Apply Now" link, then click "Management Positions Worldwide and Non-Management Positions in the United States and
Canada" link, which will open a new window. Upon entering the application website, enter 12001EMC into the Job Number search bar. Then click “Search for jobs “. Click
the Position Title and then click “Apply Online”. Returning users are required to enter a username and password. New users will need to create an account. Click Login.
From there begin filling out the entire application until you receive a message indicating your completion.

Marriott is consistently recognized as an employer of choice by Working Mother, DiversityInc., and LatinaStyle magazine among others. FORTUNE magazine recognized
Marriott as one of its “100 Best Companies to Work For”, for the twelfth consecutive year.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Application 
Deadline 
01/01/2013
Preferred 
Application 
Method 
Web site

Hiring Organization

Name  TownePlace Suites Mt. Laurel
Industry  Hospitality
Web site 
Address 
http://www.marriott.com/careers

Hiring Contact Information

Email 
Address 
lesleigh.muldrow@aonhewitt.com
Mailing 
Address 
450 Century Pkwy.
Mt. Laurel NJ 08054
Phone 
Number 
(847)771-0874
Alumni?  No

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