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Job Details

Position Information

Title  Clerk-Reservations - Marriott Hotels (12001DUH)
Salary  DOE
Description  Are you ready to explore new challenges?

At Marriott we can help make it happen – with opportunities for building new skills, co-workers who share your enthusiasm and clear career paths that offer experiences for
growth and promotion. Whether you are a seasoned hospitality professional or just beginning to plan your career, we invite you to discover Marriott.

Position: Clerk-Reservations – Newark Liberty International Airport Marriott
Location: Newark, NJ, 07114

Job Description

Newark Liberty International Airport Marriott, located at 1 Hotel Road seeks a Clerk-Reservations to join their staff.

Job Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify
availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions
about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special
room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate
into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information;
protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and
address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer
telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond
appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less
than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.1 - 3 years prior hotel, hospitality or customer service
experience preferred. Requires ability to work weekends and holidays.

Benefits may include: medical, dental, vision, 401(k) profit sharing, paid time off, tuition reimbursement, career advancement, hotel room discounts and more.

You must apply on-line to be considered.

To begin your journey, go to www.marriott.com/careers

When searching to apply for this job, click "Apply Now" link, then click "Management Positions Worldwide and Non-Management Positions in the United States and Canada"
link, which will open a new window. Upon entering the application website, enter 12001DUH into the Job Number search bar. Then click “Search for jobs “. Click the Position
Title and then click “Apply Online”. Returning users are required to enter a username and password. New users will need to create an account. Click Login. From there begin
filling out the entire application until you receive a message indicating your completion.

Marriott is consistently recognized as an employer of choice by Working Mother, DiversityInc., and LatinaStyle magazine among others. FORTUNE magazine recognized
Marriott as one of its “100 Best Companies to Work For”, for the twelfth consecutive year.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Preferred 
Application 
Method 
Email

Hiring Organization

Name  Newark Liberty International Airport Marriott
Industry  Hospitality
Web site 
Address 
http://www.marriott.com/careers

Hiring Contact Information

Email 
Address 
lesleigh.muldrow@aonhewitt.com
Mailing 
Address 
1 Hotel Road
Newark NJ 07114
Phone 
Number 
(847) 771-0874

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