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Job Details

Position Information

Title  Regional Account Executive
Description  BASIC FUNCTION
Responsible for selling conferencing & collaborations solutions (e.g., audio, web, video)
into assigned territories in companies with less than 1,000 employees; exercise
exceptional sales skills in an effort to optimize each contact with a potential customer
with less than 1,000 employees; maintain required documentation in an accurate and
timely manner; develop and execute sales campaigns that target companies with less
than 1,000 employees that have a need for conferencing solutions as well as business-tobusiness
opportunities; organize and participate in discovery meetings with clients in
companies less than 1,000 employees in order to identify revenue opportunities, make
recommendations and determine next steps
MAJOR JOB ACCOUNTABILITIES
Sales Development Functions- Responsible for selling conferencing & collaborations
solutions (e.g., audio, web, video) into assigned territories in companies with less than
1,000 employees while ensuring adherence to corporate and departmental policies and
procedures
* Exercise exceptional sales skills in an effort to optimize each contact with a potential
customer with less than 1,000 employees
* Maintain required documentation in an accurate and timely manner
* Develop and execute sales campaigns that target companies with less than 1,000
employees that have a need for conferencing solutions as well as business-to-business
opportunities
* Organize and participate in discovery meetings with clients in companies less than
1,000 employees in order to identify revenue opportunities, make recommendations and
determine next steps
* Responsible for continual prospecting activities to include significant efforts in cold
calling and conduct on-site client visits in companies with less than 1,000 employees
* Follow sales leads through processes from beginning to end ensuring completion in a
timely manner
* Support sales activities such as RFPs, the development of their responses, proposal
development, delivery of proposal presentations and materials for new clients
* Maintain up-to-date knowledge on conferencing solution features in order to determine
which product and/or features are compatible with the prospect's needs
Client Relations- Establish an excellent working relationship with clients, continuously
striving to improve the business relationship and level of overall service provided
* Ensure the unique needs of the client are understood and identify improvements needed
to enhance business relationships, increase revenue, and exceed the client's expectations
* Perform quality review of services provided
* Review trends and customer complaints to evaluate efficiency of work flow and current
methods and procedures
* Identify trends indicating the need to revise existing methods and procedures
Problem Resolution- Proactively oversee the activities involved in quality resolution of
problems related to area of responsibility
* Respond with a sense of urgency to problems escalated to employee's level
* Escalate to supervisor any situation outside the employee's control that could adversely
impact the services being provided
* Place the highest priority on providing quality service by ensuring the unique needs of
internal/external customers are met
* Ensure quality resolution and thorough and accurate documentation of issues
* Provide analysis and feedback to management staff and appropriate departments
regarding recurring problems, recommending improvements aimed at reducing future
occurrences of problems
* Participate in creating, administering, and continuously updating procedures for
resolution of all related issues
Team Interface/Customer Service- Establish and maintain a professional relationship
with internal/external customers, team members and department contacts
* Cooperate with team members to meet goals or complete tasks
* Provide quality customer service that exceeds customer expectations and improves
level of service being provided
* Treat all internal/external customers, team members and department contacts with
dignity/respect
* Escalate to supervisor any situation outside the employee's control that could adversely
impact the services being provided
Related Duties as Assigned- -
* The job description documents the general nature and level of work but is not intended
to be a comprehensive list of all activities, duties, and responsibilities required of job
incumbents
* Consequently, job incumbents may be asked to perform other duties as required
* Also note, that reasonable accommodations may be made to enable individuals with
disabilities to perform the functions outlined above
* Please contact your local Employee Relations representative to request a review of any
such accommodations
Required 
Skills 
MINIMUM QUALIFICATIONS
Applicant for this job will be expected to meet the following minimum qualifications.
Education
*Bachelor's degree from an accredited college or university with major course work in
business administration, marketing or a related field required
*Equivalent work experience in a similar position may be substituted for educational
requirements
Experience
*Minimum 1 year customer contact experience required, preferably including some
business-to-business sales experience
Other
*Basic knowledge of Word, Excel and PowerPoint required
*Required to travel 25% of the time
Preferred 
Application 
Method 
Email

Hiring Organization

Name  InterCall
Description  We’re about more than meeting expectations...

Every day, more businesses are turning to conferencing to remain productive while saving time and money, and InterCall is there to help them by providing a full spectrum
of communication tools. While claiming to be the best and proving to be the best are all too often vastly different, InterCall has what it takes. We are the largest
conferencing services provider in the world and winner of numerous awards for our innovation and leadership in the marketplace. But, to continue this path, we need high-
energy, customer-focused talent to join our award-winning team. You’ll learn and develop skills to help you build a career that will take you straight to the top!

Industry  Telecommunications
Web site 
Address 
http://www.intercall.com

Hiring Contact Information

Name  Dione Dyson
Title  Senior Recruiter
Department  Human Resources
Email 
Address 
ddyson@intercall.com
Mailing 
Address 
8420 W Bryn Mawr
Suite 1100
Chicago IL 60631
Phone 
Number 
773-272-0591
Alumni?  No

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