DCSIMG

Job Details

Position Information

Title  Front Desk Agent
Description  Job Summary Include but not Limited to the Following:

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash,
checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests,
questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell
staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals,
departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests'
personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and
procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome
and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine
appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working
relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and
place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. customer service experience
preferred. Requires ability to work weekends and holidays.
Application 
Deadline 
10/19/2012
Preferred 
Application 
Method 
Email

Hiring Organization

Name  Comfort Inn Hackettstown
Industry  Hospitality
Web site 
Address 
http://www.ComfortinnHtown.com

Hiring Contact Information

Title  GM
Email 
Address 
info@comfortinnhtown.com
Mailing 
Address 
1925 rt 57 west
Hackettstown NJ 07840
Phone 
Number 
908-813-8500
Alumni?  No

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