Job Details

Position Information

Title  Project Based Customer Service Benefits Representa
Description  ***This is a Project Based Role - up to 6 months in length with the possibility of moving to a regular role.

MUST BE AVAILABLE TO WORK ANY 8 HOUR SHIFT between the hours of 8 AM- 9 PM M-F.

Using a computerized system, responds to customer inquiries in a call center environment.

May perform one or more of the following:

Answer and respond to incoming calls from employees and former employees with questions about their benefits, payroll and possibly learning center.

Provide information and resolve any issues pertaining to these calls in a timely, courteous and professional manner

Perform, track and log all transactions performed related to Human Resources and/or Benefits processes.

Follow up on outstanding issues to ensure resolution, keep the customer informed on the status of research, close out case when complete.

Notify Technical Analyst and Team Manager of potential or recurring problems regarding issues and provide mitigation suggestions.

Understand, apply and communicate conceptual elements of Benefits and/or Human Resources rules, regulations and help other team members as requested.

Handle confidential information with sensitivity and discretion in accordance with Data Privacy requirements.

Adhere to scheduled phone time during shift and remain flexible to support unanticipated events that drive volume. Flexibility to support peak volume events throughout
the year.

Respond to customer inquiries via email from the “Contact Us” feature

Attend all departmental meetings and training classes as required.

All other duties as assigned.

Special Requirements:
Proven ability to work independently in a team setting using established processes. Instructions required on new assignments only.

Strong computer skills with the ability to navigate multiple software applications at once to provide a positive customer experience

Ability to handle multiple tasks and prioritize while working in fast paced call center environment

Excellent written and verbal communication skills required with an emphasis on customer service. This includes speaking with confidence, being clear and concise when
interacting with customers, and providing information to a customer in a way that is easily understood.

Bachelor’s Degree preferred (will consider Associates with experience)

Essential experience includes some experience with benefits, human resources or payroll.

Will also consider candidates with a minimum of 2-4 years of call center experience.

MUST BE AVAILABLE TO WORK ANY 8 HOUR SHIFT between the hours of 8 AM- 9 PM M-F.

Web site

Hiring Organization

Name  Xerox Business Services, LLC
Industry  Human Resource
Web site 

Hiring Contact Information

Name  Kelli Dents
Title  Recruiter
Department  Talent Acquisition and Staffing

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