Job Details
Position Information
| Title | Front desk agent |
|---|---|
| Description | ESSENTIAL JOB FUNCTIONS 1. Anticipate guests? needs, respond promptly and acknowledge all guests, however busy and whatever time of day. 2. Maintain positive guest relations at all times. 3. Resolve guest complaints, ensuring guest satisfaction. 4. Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities. 5. Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. 6. Answer department telephone within 3 rings, using correct greeting and telephone etiquette.7. Process all guest check-ins. 7. Verify registration card information with the guest. 8. Obtain back-up information for guest credit/payment method and input into system; collect cash when designated. 9. Assists guests with any small Maintance issues 10. Handle overbooked or ?walked? guests. 11. Accept and record wake-up call requests. 12. Monitor, send and distribute guest faxes. 13. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). 14. Resolve discrepancies on the room status report with Housekeeping. 15. Match the bucket check to in-house guest ledger report; report discrepancies to Manager. 16. Process all check-outs. 17. Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. |
| Application Deadline |
08/29/2012 |
| Preferred Application Method |
Hiring Organization
| Name | Comfort Inn Hackettstown |
|---|---|
| Web site Address |
http://www.comfortinnhtown.com |
Hiring Contact Information
| Name | Bhavind Papaiya |
|---|---|
| Title | GM |
| Email Address |
Info@Comfortinnhtown.com |
| Phone Number |
908-813-8500 |
| Fax Number |
908-813-8860 |